Below you'll find information to help you get your metals to us on time, safely, and in a manner to get your order processed and payment received in a timely fashion. Note, scrap can only be sold to Kitco buy businesses related to the precious metals industry and an account in the name of your business must be open and approved before selling.
To expedite the processing of your sale and to receive your payment with minimal delay, please prepare and separate your material as follows:
Notes on preparation, packing and valuation
|Melted bars (scrap that has|
been melted down to a
|Unused dental material*|
|Silver-containing U.S. and Canadian currency coins|
|Silver knives with stainless steel blades|
|Odd items (e.g. carpets)|
*Please note Kitco does not refine nor purchase silver amalgam.
Yes. To accelerate processing times, Kitco recommends that you separate all your material (as instructed above) and indicate their weights clearly on the bags.
To ship your scrap metal to Kitco:
For more detailed information on how to pack your products, download our shipping instruction sheet. Shipments that are packaged exactly as instructed with all the relevant information provided as requested will be processed faster than those that are missing any information.
If you are shipping from the USA, you should ship your material to our Rouses Point facility. If you are shipping from Canada, you should ship to our Montreal office. The full address and instructions will appear automatically on your Kitco packing slip.
If you are shipping from outside North America, we recommend shipping to the office to which the shipping costs will be the lowest.
Please note that Kitco is not responsible for the customs clearing, duties, or transportation on any package.
Yes, we do require you to complete a packing slip and include it with any material that you send us. By creating a packing slip and indicating the generated reference number on the outside of your package, you will ensure that we have at hand all the relevant information required to process your sale without any delays.
Note however, that you must have a Kitco account to create a packing slip and that you will have to enter your Kitco account number into the packing slip.
Click here to create your packing slip.
No. The price for a sale can only be confirmed by calling 1 877 775-4826 from Monday to Friday, 8:30 a.m. to 10:00 p.m. ET. For further information, please see our Confirming a price FAQs.
Yes, there are three conditions under which Kitco can refuse your package:
If your package is refused by Kitco, it will be returned to you at your expense (including the cost of insurance, if you desire it).
Kitco also reserves the right to cancel your sale if your metals are found to be contaminated. Should your sale be cancelled, you may be liable to pay an administrative fee and reimburse Kitco for any market loss sustained as a result of the cancellation
Yes. You may choose to have your material returned to you at any time up until the point at which we send your payment.
If you choose to have your material returned before it has been tested, the following fees will apply:
If you choose to have your material returned after it has been tested, the following fees will apply:
Please note that:
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