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Kitco Privacy Policy

Updated: August 25, 2022

Your trust means everything to us.

And it always has. Our commitment to integrity has always been an important value for us. Part of that commitment includes being transparent with how we use your information, and how we protect your right to privacy.

This Privacy Policy explains how we process any personal information collected on the Kitco platform. It also tells you what choices you have with respect to that information. The policy has a serious tone that reflects the importance of the issue and is in line with federal regulations. If you have any questions, feel free to reach out to us anytime at privacy@kitco.com.

Table of contents:


Kitco Metals Inc. ("Kitco" or "we") is committed to respecting and protecting your privacy and personal information when it comes to our online websites, social networking sites ("sites"), mobile applications ("apps") and services. By visiting our sites and apps, using or applying for a Kitco account, and buying or selling any and all products with us, you are consenting to agree to our Privacy Policy.

Information we collect and why we collect it

Depending on the Kitco products or services you use, the following information is collected from you:

How we share your personal information

We may disclose and share your personal information with selected third parties, including:

Your information may be transferred to a third-party service provider for processing and storage, and may also be stored and processed in countries where we have facilities or service providers. By using our services, you consent to your information being transferred to countries outside of Canada, which may have different data protection rules. If your personal information is transferred outside of Canada, the governments, courts, law enforcement or regulatory agencies of that jurisdiction may be able to obtain disclosure of your personal information through the laws of that jurisdiction.

If all or part of Kitco is merged, sold or reorganized (including transfers made as part of insolvency or bankruptcy proceedings), your personal information could be shared with the successor business. Please rest assured we'll make all reasonable efforts to ensure the successor treats your information with the same respect and consideration as we do.

How we protect your personal information

Your safety and security is of utmost importance to us. As such, we enforce the highest security measures when it comes to protecting your personal information against theft, loss, and corruption, as well as defending against the misuse and alteration of any customer data stored on our servers.

To keep your credit card information secure, we only use the Payment Card Industry (PCI) Compliant version of the Transport Layer Security (TLS) protocol for transferring credit card information across the internet, and all Kitco employees and agents are aware of this security policy. Your personal information is accessible only to selected employees and agents who need this information to carry out contractual obligations with you.

However, when you log into your account through a public or other unsecured connection, or if you choose to share your login information with others, we can't guarantee the security of your account. It's best practice to keep your passwords private, so you should avoid sharing this information with others.

Your choices with regards to your personal information

Depending on the services you use and the sensitivity of your information, we may obtain your consent to share information in different ways. Express consent may be obtained verbally, online, or in writing, and implied consent may be obtained through your use of our sites or apps, or when you approach us to obtain information on Kitco products and services.

Generally, we seek consent to collect, use and disclose personal information at the same time we collect the information. In some circumstances, we may identify a new purpose and seek your consent to use and disclose personal information after it's been collected.

Consent can also be given through an authorized representative, such as a legal guardian or a person with Power of Attorney. This may be necessary if we cannot obtain express consent from a minor (i.e., someone who is under the age of 18), or a person who is seriously ill, or mentally incapacitated.

Choices related to your personal information

We encourage you to ensure that your information is as accurate and up to date as possible. If you have an account with us, you can access and update your information online or call our customer experience team at 1 877-775-4826 to request your personal information be updated. You aren't required to provide personal information when requested, however this may prevent us from providing certain services to you.

Choices related to cookies

Your browser or internet device may allow you to delete, disable, or block certain cookies.

Choices related to communication

How to stay informed on Privacy Policy changes

To ensure this Privacy Policy stays up to date, we may make changes from time to time without notifying you directly. You'll always be able to see any changes made on our website. The revised Privacy Policy will be date stamped with "Last Updated" at the top and will become effective when posted to our sites. Using our sites, apps, products and services, and/or providing consent to the updated Privacy Policy following such updates constitutes your acceptance of the revised policy.

How to contact us

If you have any questions or concerns about this policy, you can contact us at:

Kitco Metals Inc.
Attn: Customer Experience Department
620 Cathcart Street, Suite 900
Montreal, Quebec, H3B 1M1


1 877-775-4826

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