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Shipping and Insurance Costs

Below you’ll find the most frequently asked questions regarding Kitco’s shipping and insurance fees. A breakdown of these costs for both domestic and international rates are provided for you.  

  1. What are the shipping and insurance costs?

    For precious metal bullion products purchased from Kitco, the following shipping and insurance charges are applicable:

    Standard/ regular purchases

     Within the USA or CanadaInternational (outside the USA or Canada)
    CostTimeframeCostTimeframe
    ShippingGround

    $15 USD/CAD

    5-10 business days*

    Minimum $135 USD

    5-10 business days
    Standard$35 USD/CAD**3-4 business days
    Express$50 USD/CAD1-2 business days
    InsuranceGold / Silver / Platinum / Rhodium: $4 per $1,000 of value

    Items being shipped to a P.O Box or to rural areas will be shipped using Ground service. *Ground service delivery may take up to 21 business days in rare circumstances.

    **Purchases valued at $5,000 USD/CAD or more that are being shipped to the continental United States, or within Canada will be shipped using Standard service, free of charge, unless another option is selected.

    International shipments are shipped using Standard shipping service and may be subject to additional delivery delays depending on customs clearance. International shipping costs start at $135 USD and vary depending on your exact location and value of your order. It is recommended that you call or email us for an international shipping quote before placing your order.

    Large/ non-standard purchases

    Large/non-standard purchases include, but are not limited to:

    • Multiple 500-coin Monster Boxes;
    • 100 or 400 oz gold bars;
    • 700 oz or more of product;
    • Purchases worth over $100,000;
    • Purchases requiring armored shipment;
    • Purchases deemed non-standard by Kitco.

    Large/non-standard purchases may be shipped in more than one package and are often shipped by armored car. Such shipments cost more than the rates advertised in the above table. Packages shipped by armored car can be delivered only to businesses, banks or depository services and not to residential addresses or post boxes. If such a delivery can be arranged or facilitated by Kitco, a price will be quoted for it on a case-by-case basis. For shipping quotes and time frames for armored car services, call 1 877 775-4826 or 514 313-9999.

    Will any duties and taxes be charged on the shipment that Kitco sends me?

    If you request delivery of precious metal bullion products to a location outside the United States and Canada, taxes and duties, including Value Added Taxes (VATs), may be applicable on the shipment, depending on the country of import. As per our Terms and Conditions, you are solely responsible for paying any fees, taxes or duties (including VATs) that may be levied by the competent authorities in your jurisdiction.

    How are purchases shipped?

    Purchases are shipped to Canadian and United States addresses by Kitco’s preferred mail delivery services. All packages require a signature. Certain high-value items and large, or non-standard purchases require other methods of shipping. For details, see “How are large purchases shipped?”

    Depending on its weight and value, your purchase may be shipped in more than one package and may arrive on different days. If you are not at home when the courier attempts to deliver your package, they will leave a notice asking you to contact them to re-schedule the delivery or to arrange for you to pick up the package. When picking up your package, please carry valid photo identification. If you do not receive your package within the appropriate shipping timeframes, please call 1 877 775-4826 or 514 313-9999.

    International shipments (outside the United States or Canada) are shipped using Kitco’s preferred courier services and are shipped from Canada. All packages require adult signature. You are responsible for any customs fees, VATs, or duties that are incurred through the shipping process. It is strongly recommended that you contact your local customs agency prior to transacting to ensure you are well informed on the potential costs, as well as any documentation that may be required to import your metals. If you do not receive your package within the appropriate shipping timeframe listed in the table above, please call 1 877 775-4826 or 514 313-9999.

    How are large purchases shipped?

    Large/ non-standard purchases

    Large/non-standard purchases include, but are not limited to:

    • Multiple 500-coin Monster Boxes;
    • 100 or 400 oz gold bars;
    • 700 oz or more of product;
    • Purchases worth over $100,000;
    • Purchases requiring armored shipment;
    • Purchases deemed non-standard by Kitco.

    Large/non-standard purchases may be shipped in more than one package and are often shipped by armored car. Such shipments cost more than the standard rates advertised. Packages shipped by armored car can be delivered only to businesses, banks or depository services and not to residential addresses or post boxes. If such a delivery can be arranged or facilitated by Kitco, a price will be quoted for it on a case-by-case basis. For shipping quotes and time frames for armored car services, call 1 877 775-4826 or 514 313-9999.

    Can I have my purchase shipped to a location other than the address on my account?

    Yes, you can have your purchase shipped to an address other than the one on your account. Here’s how you can have this done:

    • Call 1 877 775-4826 or 514 313-9999 to make your purchase
    • Inform the customer service representative that you want your purchase shipped to an alternative address
    • Also specify whether you want only the present purchase or also all future purchases shipped to the alternative address
    • The customer service representative will then email you a Kitco Shipping Directions Form
    • Fill this form and send it back to us
    • Also send us a clear copy of a valid, government-issued photo identity document (passport, driver’s license, national identity card, citizenship card or permanent resident card)

    When having your purchase shipped to an alternative address, please note that:

    • Kitco cannot be responsible for any package delivered to a non-residential address and signed for by a third party
    • Only purchases shipped by U.S. Postal Service registered and insured mail or by Canada Post can be sent to a post office box
    • For all other shipping methods, you must specify a street address and the package must be signed for upon delivery

    Will items be left without a signature?

    All packages shipped by Kitco require a signature upon delivery. If you do not have a signature waiver on file with the courier company and you believe that your package was delivered without your signature having been obtained, call 1 877 775-4826 or 514 313-9999 immediately.

    Kitco cannot be held responsible for any packages delivered to you if you have a signature waiver arrangement with UPS or FedEx.

    Who is liable should my package be lost or stolen while in transit?

    Kitco fully insures all shipments. Our insurer is liable if anything should happen to your package while it is in transit. However, Kitco cannot accept responsibility if:

    • You have a signature waiver on file with the courier company
    • You have your purchase delivered to a non-residential (or alternative) address
    • Your package is signed for by a third party

    What should I do if my shipment is missing items?

    If you think that any items are missing from your shipment, please call 1 877 775-4826 or 514 313-9999 immediately. Please do not discard the packaging in which your purchase was shipped. If an investigation into your purchase shipment is opened, we may need images of the packaging for our records. We may also require a notarized letter from you that attests to what is missing from your shipment. Our customer service representative will explain what documents and photos are required when you call in to report the missing items.

    Can I pay for my purchase or pick it up at your retail store or at any other Kitco location? Is there any charge for this service?

    Subject to the availability of inventory, you can request to pick up your purchase at our retail store in Canada or one of our locations in the Eastern United States. This pick-up facility is available only for purchases made over the phone. A fee of $70 may be charged for each pick-up. For further information about picking up or paying for a purchase in person or to make a pick-up appointment, call 1 877 775-4826 or 514 313-9999.

    How can I track my package?

    Depending on the type of purchase you make, your tracking number will be posted on your account online and/or sent to you by email.

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