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Shipping- International

Below you’ll find the most frequently asked questions regarding Kitco’s shipping and insurance fees. The information below is for shipments being sent to an address outside of the United States, and Canada. For FAQ’s regarding orders being shipped within the US and Canada, please refer to our US & Canada Shipments FAQ.

  1. What are the shipping and insurance costs?

    For precious metal bullion products purchased from Kitco, the following shipping and insurance charges are applicable:

    Standard/ regular purchases

     

    International (outside the USA or Canada)

    Cost

    Timeframe

    Standard Shipping

    Minimum $135 USD

    5-10 business days

    Insurance

    Promotional Discount- Insurance Waived for Outgoing Shipments

    International shipments are shipped using Standard shipping service and may be subject to additional delivery delays depending on customs clearance. International shipping costs start at $135 USD and vary depending on your exact location and value of your order. It is recommended that you call or email us for an international shipping quote before placing your order.

    Large/ non-standard purchases

    Large/non-standard purchases include, but are not limited to:

    • Multiple 500-coin Monster Boxes;
    • 100 or 400 oz gold bars;
    • 700 oz or more of product;
    • Purchases worth over $100,000;
    • Purchases requiring armored shipment;
    • Purchases deemed non-standard by Kitco.

    Large/non-standard purchases may be shipped in more than one package and are often shipped by armored car. Such shipments cost more than the rates advertised in the above table. Packages shipped by armored car can be delivered only to businesses, banks or depository services and not to residential addresses or post boxes. If such a delivery can be arranged or facilitated by Kitco, a price will be quoted for it on a case-by-case basis. For shipping quotes and time frames for armored car services, call 1 877 775-4826 or 514 313-9999.

    Will any duties and taxes be charged on the shipment that Kitco sends me?

    If you request delivery of precious metal bullion products to a location outside the United States and Canada, taxes and duties, including Value Added Taxes (VATs), may be applicable on the shipment, depending on the country of import. As per our Terms and Conditions, you are solely responsible for paying any fees, taxes or duties (including VATs) that may be levied by the competent authorities in your jurisdiction.

    How are purchases shipped?

    International shipments (outside the United States or Canada) are shipped using Kitco’s preferred courier services and are shipped from Canada. All packages require adult signature. Certain high-value items and large, or non-standard purchases require other methods of shipping. For details, see “How are large purchases shipped?”You are responsible for any customs fees, VATs, or duties that are incurred through the shipping process. It is strongly recommended that you contact your local customs agency prior to transacting to ensure you are well informed on the potential costs, as well as any documentation that may be required to import your metals. If you do not receive your package within the appropriate shipping timeframe, please call 1 877 775-4826 or 514 313-9999.

    Can I have my purchase shipped to a location other than the address on my account?

    In most circumstances, you can request to have your purchase shipped to an address other than the one on your account: 

    • Call 1 877 775-4826 or 514 313-9999 to place your order, or call us after your order has been placed.
    • Inform the customer service representative that you want your purchase shipped to an alternative address
    • Specify whether you want only the present purchase or all future purchases shipped to the alternative address
    • In certain circumstances, you may be required to fill out a Shipping Direction form to fill out and send back to us along with a clear copy of a valid, government-issued photo identity document (passport, driver’s license, national identity card, citizenship card or permanent resident card).

    When having your purchase shipped to an alternative address, please note that:

    • Transactions paid by credit card can only be shipped to the credit card billing address.
    • Kitco cannot be responsible for any package delivered to a non-residential address and signed for by a third party
    • Only purchases shipped by U.S. Postal Service registered and insured mail or by Canada Post can be sent to a post office box
    • Once a package is signed for, it is no longer covered by insurance
    • For all other shipping methods, you must specify a street address and the package must be signed for upon delivery

    Will items be left without a signature?

    All packages shipped by Kitco require a signature upon delivery. If you do not have a signature waiver on file with the courier company and you believe that your package was delivered without your signature having been obtained, call 1 877 775-4826 or 514 313-9999 immediately.

    Kitco cannot be held responsible for any packages delivered to you if you have a signature waiver arrangement with UPS or FedEx.

    Who is liable should my package be lost or stolen while in transit?

    Kitco fully insures all shipments. Our insurer is liable if anything should happen to your package while it is in transit. However, Kitco cannot accept responsibility if:

    • You have a signature waiver on file with the courier company
    • You have your purchase delivered to a non-residential (or alternative) address
    • Your package is signed for by a third party

    What should I do if my shipment is damaged or missing items?

    Kitco recommends to refuse any package that is damaged or appears tampered with. If you think that any items are missing from your shipment, or if you believe that the items were damaged during transit, please call 1 877 775-4826 or 514 313-9999 immediately. Please do not discard the packaging in which your purchase was shipped. If an investigation into your purchase shipment is opened, we may need images of the packaging for our records. We may also require a notarized letter from you that attests to what is missing or damaged from your shipment. Our customer service representative will explain what documents and photos are required when you call in to report the missing items.

    Can I pay for my purchase or pick it up at your retail store or at any other Kitco location? Is there any charge for this service?

    Subject to the availability of inventory, you can request to pick up your purchase at our retail store in Canada or one of our locations in the Eastern United States. This pick-up facility is available only for purchases made over the phone. A fee of $70 may be charged for each pick-up. For further information about picking up or paying for a purchase in person or to make a pick-up appointment, call 1 877 775-4826 or 514 313-9999.

    How can I track my package?

    Depending on the type of purchase you make, your tracking number will be posted on your account online and/or sent to you by email. Tracking number may take up to 24 hours to show any activity through the courier's websites.

    Can I return or exchange my items?

    Kitco will exchange items, at our cost, for items that are damaged, or not in an acceptable condition as stated in the related product description. Damaged items are items that affect the metal value of the item. Due to the nature of precious metals, small scratches, fingerprints, and packaging of the item do not affect the metal value. We will exchange items for the exact product that was initially purchased. In rare circumstances, if we are unable to fulfill this request, we will offer an item of equal metal and weight. Exchanges for any other reasons will be at the customer’s cost.

    Kitco does not accept returns of precious metal bullion items. Instead of a return, Kitco can offer that the precious metal bullion be purchased from you at the going market prices. Returns for Cool & Collectible items will be considered on a case by case basis.

    To discuss the possibility of an exchange or return, contact our customer service center within three (3) business days of receiving your items. You may contact us by phone at 1 877 775-4826 or 514 313-9999, or, if you wish to include photos, you may contact us by email at info@kitco.com.

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