IMPORTANT INFORMATION REGARDING COVID-19 SITUATION
Updated July 28, 2020
PHYSICAL BULLION: Can't find the item you're looking for?
The stock levels on our site are updated near real-time, and the product you want may be back sooner than you think. Consider prefunding your account so you’re ready to go as soon as it’s back in stock.
As an alternative, Kitco offers you two digital options to take advantage of market prices at the lowest premiums. Kitco Vaultchain™ and Kitco Metal Accounts combine physical gold and silver ownership with digital convenience using the latest trading innovations.
Trade gold and silver using BlockChain technology with Kitco Vaultchain™
Trade unallocated precious metals instantly with a Kitco Metal Account
ORDER MINIMUM & OUTGOING SHIPMENTS
- To help streamline our service to you, we’ve set up a temporary $1000 order minimum for all transactions containing physical products.
- Our shipping services for all physical product orders are currently limited to ground service only, as couriers cannot guarantee express services.
- Couriers are still experiencing delays in various areas for both pick-ups and deliveries. Please enter your tracking information on the specified courier's website to get the latest updates on your delivery.
- Courier companies may set delivery restrictions to certain areas which are updated regularly. We work to update our website with this information as soon as possible. For more information, give us a call at 1-877-775-4826 (US & Canada) or 1-514-875-4820 (international).
- You can now buy and sell items both online and over the phone
- Canadians can pay via Electronic Funds Transfer or Bank Wire
- We’re working with a reduced team to follow government guidelines, so there may be some slight delays to our usual order processing times. This means that we’re currently unable to offer in-person services to our local customers.
MONTREAL RETAIL STORE
- Our Montreal counters will be open for business as of September 8th!
- So we can offer a safe and efficient service, in-person visits will be by appointment only
- We´ll be launching a new appointment-only booking system to streamline all visits
- Access the system via our Online Store or calling 1-877-775-4826 starting September 8th
- With the current restrictions, we’re currently unable to ship out international packages. We’re sorry for any inconvenience this may cause, and we’re eager to resume all normal operations and services as soon as possible. Digital options are still available to you through Kitco Vaultchain™ and Kitco Metal Accounts.
- We can currently accept payment via Bank Wire only from our international customers.
SELLING PHYSICAL PRODUCTS TO KITCO
- If you want to lock in a price, you’ll need to have collateral. Please check the collateral requirements in our FAQs section.
- No collateral? No worries. You can still send your items to us, but they’ll be priced at the moment of verification. With the current courier delays and high level of transactions we’re receiving, it could take us slightly longer than usual to verify your items after we receive them.
TIPS FOR QUICKER TRANSACTIONS
- Use our website to shop and check product availability (updated in near real-time)
- New customers can set up their account online
- Prefund your account prior to a transaction
- Item out of stock? Our digital options allow you to lock in a metal price now and convert to physical items later. Find out more about trading using blockchain technology with Kitco Vaultchain™ or buying unallocated precious metals with a Kitco Metal Account
- Consult our FAQs to find the answer you’re looking for without waiting on the phone
For more information please contact a Customer Service Representative at 1-877-775-4826 or 1-514-875-4820 from 8:30 AM to 10:00 PM ET, Monday to Thursday and from 8:30 AM to 5:00 PM ET on Fridays.