Shipping- United States & Canada

For precious metal bullion products purchased from Kitco, the following shipping and insurance charges are applicable:

Standard/ regular purchases

*Standard service delivery may take 10 - 15 business days in rare circumstances when shipping through USPS or Canada Post. Items being shipped to a P.O Box or to rural areas will be shipped using USPS or Canada Post. Kitco does not ship to Army Post Office (A.P.O.)

**Purchases valued at $5,000 USD/CAD or more that are being shipped to the continental United States, or within Canada will be shipped using Standard service, free of charge.

Large/ non-standard purchases

Large/non-standard purchases include, but are not limited to:

• Multiple 500-coin Monster Boxes;
• 100 or 400 oz gold bars;
• 700 oz or more of product;
• Purchases worth over $100,000;
• Purchases requiring armored shipment;
• Purchases deemed non-standard by Kitco.

Large/non-standard purchases may be shipped in more than one package and are sometimes shipped by armored car. Such shipments cost more than the rates advertised in the above table. Packages shipped by armored car can be delivered only to businesses, banks or depository services and not to residential addresses or post boxes. If such a delivery can be arranged or facilitated by Kitco, a price will be quoted for it on a case-by-case basis. For shipping quotes and time frames for armored car services, call 1 877 775-4826 or 514 313-9999.

If you request delivery of precious metal bullion products to a location outside the United States and Canada, taxes and duties, including Value Added Taxes (VATs), may be applicable on the shipment, depending on the country of import. As per our Terms and Conditions, you are solely responsible for paying any fees, taxes or duties (including VATs) that may be levied by the competent authorities in your jurisdiction.

Purchases are shipped to Canadian and United States addresses by Kitco’s preferred mail delivery services. All packages require a signature. Certain high-value items and large, or non-standard purchases require other methods of shipping. For details, see “How are large purchases shipped?”

Depending on its weight and value, your purchase may be shipped in more than one package and may arrive on different days. If you are not at home when the courier attempts to deliver your package, they will leave a notice asking you to contact them to re-schedule the delivery or to arrange for you to pick up the package. When picking up your package, please carry valid photo identification. If you do not receive your package within the appropriate shipping timeframes, please call 1 877 775-4826 or 514 313-9999.

International shipments (outside the United States or Canada) are shipped using Kitco’s preferred courier services and are shipped from Canada. All packages require adult signature. You are responsible for any customs fees, VATs, or duties that are incurred through the shipping process. It is strongly recommended that you contact your local customs agency prior to transacting to ensure you are well informed on the potential costs, as well as any documentation that may be required to import your metals. If you do not receive your package within the appropriate shipping timeframe listed in the table above, please call 1 877 775-4826 or 514 313-9999.

In most circumstances, you can request to have your purchase shipped to an address other than the one on your account: 

• Call 1 877 775-4826 or 514 313-9999 to place your order, or call us after your order has been placed.
• Inform the customer service representative that you want your purchase shipped to an alternative address
• Specify whether you want only the present purchase or all future purchases shipped to the alternative address
• In certain circumstances, you may be required to fill out a Shipping Direction form to fill out and send back to us along with a clear copy of a valid, government-issued photo identity document (passport, driver’s license, national identity card, citizenship card or permanent resident card).

When having your purchase shipped to an alternative address, please note that:

• Transactions paid by PayPal or Credit Card can only be shipped to a verified ship to address or the credit card billing address.
• Kitco cannot be responsible for any package delivered to a non-residential address and signed for by a third party
• Only purchases shipped by U.S. Postal Service registered and insured mail or by Canada Post can be sent to a post office box
• Once a package is signed for, it is no longer covered by insurance
• For all other shipping methods, you must specify a street address and the package must be signed for upon delivery

Please contact Kitco’s customer service team at 1 877 775-4826 or 514 313-9999 to see if we can accommodate your request. A $20 administration fee will be applicable for any changes in address once a package has already shipped.

Under normal circumstances, all packages shipped by Kitco require a signature upon delivery. If you do not have a signature waiver on file with the courier company and you believe that your package was delivered without your signature having been obtained, call 1 877 775-4826 or 514 313-9999 immediately.

Please note, Kitco requires a signature upon delivery through all of our partner couriers. To facilitate your delivery, we urge close monitoring of the tracking details of your shipment. SMS notifications may also be available through the courier's website, linked in your tracking notification. 

Kitco cannot be held responsible for any packages delivered to you if you have a signature waiver arrangement with UPS, FedEx, or other couriers.

Kitco fully insures all shipments. Our insurer is liable if anything should happen to your package while it is in transit. However, Kitco cannot accept responsibility if:

• You have a signature waiver on file with the courier company
• You have your purchase delivered to a non-residential (or alternative) address
• Your package is signed for by a third party

Kitco recommends to refuse any package that is damaged or appears tampered with. If you think that any items are missing from your shipment, or if you believe that the items were damaged during transit, please call 1 877 775-4826 or 514 313-9999 immediately (within 48h hours of receiving your package). Please do not discard the packaging in which your purchase was shipped. If an investigation into your purchase shipment is opened, we may need images of the packaging for our records. We may also require a notarized letter from you that attests to what is missing or damaged from your shipment. Our customer service representative will explain what documents and photos are required when you call in to report the missing items.

Packages shipped are considered undeliverable if there is refusal to take delivery of the package, or if the address provided is incorrect, incomplete or illegible, or if 3 separate attempts were made to deliver but no one of legal age was home to receive the package. The courier will return the package to us as being undeliverable. Kitco will promptly notify you about it and seek further instructions

• Once we receive your reshipment instructions, we will reship the package to you. Normal shipping and insurance charges are applicable.
• If we do not receive your reshipment instructions within 10 business days of the date on which we notify you of the non-delivery of your original shipment, we will buy the goods back from you
• If Kitco is forced to buy back your precious metal bullion products for the reasons described above, you will be charged an administrative fee of $20.
• The precious metal bullion products will be bought back using the last available price fixing published by the London Bullion Market Association on the date that the deadline for receiving your reshipment instructions expires (or the corresponding Kitco live spot price for rhodium) plus applicable premiums
• Proceeds from this sale of your precious metal bullion products, less all applicable fees and charges, will be deposited as funds on your Kitco account

You're welcome to pick up your order at our Montreal counter as long as the item is in stock, and there's no pickup fee. If you prefer to pick it up at one of our locations in the Eastern U.S., that's also an option but it may include a $70 pickup fee. If you'd like more details or want to schedule a pickup time, feel free to give us a call at 1-877-775-4826 or 514-313-9999.

Depending on the type of purchase you make, your tracking number will be posted on your account online and/or sent to you by email. Tracking number may take up to 24 hours to show any activity through the courier's websites.

We want you to feel confident and happy with every purchase. If something about your order doesn’t meet your expectations, just reach out to our Customer Service team within three (3) business days of delivery so we can help make it right.

Exchanges

If your item arrives damaged or differs from its description, we’ll gladly arrange an exchange at no additional cost.

For precious metal items, “damage” refers to issues that affect the item’s metal value. Minor surface marks, light scratches, fingerprints, or slight packaging wear can naturally occur during minting, handling, or shipping and do not affect the item’s value.

If you’d like to request an exchange for any other reason, we’re still happy to assist. For these requests, customers are responsible for return shipping and insurance costs.

A few things to keep in mind:

• Availability: Exchanges depend on what we have in stock. If the exact item isn't available, we’ll help you find a close alternative or work out a price adjustment for a higher-value replacement.
• Packaging: Items need to be sent back in their original packaging.
• Condition: Depending on what we have on hand, replacement items may occasionally vary in wear or circulation status.

Returns & Buybacks

Bullion items are not eligible for refunds due to the nature of the precious metals market. If your plans change and you no longer wish to keep your item, we can easily process it as a standard buyback instead. Once we receive the product, we'll calculate the payout based on the current market price and deduct the return shipping costs from your final amount.

Returns for Cool & Collectible items are reviewed on a case-by-case basis and may be subject to a restocking fee.

How to Get Started

If there’s an issue with your order, send our team a message within the 3-day window. Including a few photos of the item and packaging will help us review everything faster and find the best solution for you.

Phone: 1 877 775-4826 or 514 313-9999
Email: info@kitco.com