Updated on February 17, 2014

Shipping and insurance

What are the shipping and insurance costs?

For precious metal bullion products purchased from Kitco, the following shipping and insurance charges are applicable:

Standard/regular purchases Large/non-standard purchases (500-coin Monster Boxes; 100 or 400 oz gold bars; 700 oz or more of product; purchases worth over $100,000; purchases requiring armored shipment; and purchases deemed non-standard by Kitco)
Within the United States or Canada International shipping (outside the USA and Canada)
Shipping $30 Minimum U.S. $135
  • Call 1 877 775-4826 or 514 313-9999 for a quote
  • Armored car deliveries can be made only to businesses, banks or depository services
Insurance
  • Gold/platinum/palladium/rhodium: $4 per $1,000 of value
  • Silver: $7.50 per $1,000 of value
  • Call 1 877 775-4826 or 514 313-9999 for a quote
  • Armored car deliveries can be made only to businesses, banks or depository services
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Will any duties and taxes be charged on the shipment that Kitco sends me?

If you request delivery of precious metal bullion products to a location outside the United States and Canada, taxes and duties, including Value Added Taxes (VATs), may be applicable on the shipment, depending on the country of import. As per our Terms and Conditions, you are solely responsible for paying any fees, taxes or duties (including VATs) that may be levied by the competent authorities in your jurisdiction.

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How are purchases shipped?

Purchases are shipped to Canadian and United States addresses by Kitco’s preferred courier services. Shipments generally arrive within four to five business days from the time we receive cleared funds. Shipping by registered mail is available upon request. All packages require a signature. Certain high-value items and large or non-standard purchases require other, often costlier methods of shipping. For details, see “How are large purchases shipped?”

Depending on its weight and value, your purchase may be shipped in more than one package and arrive on different days. If you are not at home when the couriers attempt to deliver your package, they will leave a notice asking you to contact them to re-schedule the delivery or to arrange for you to pick up the package. When picking up your package, please carry valid photo identification. If you do not receive your package within seven business days, please call 1 877 775-4826 or 514 313-9999.

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How are large purchases shipped?

Large/non-standard purchases are those that contain:

Large/non-standard purchases may be shipped in more than one package and are often shipped by armored car. Such shipments cost more than the usual $30. Packages shipped by armored car can be delivered only to businesses, banks or depository services and not to residential addresses or post boxes. If such a delivery can be arranged or facilitated by Kitco, a price will be quoted for it on a case-by-case basis.

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Can I have my purchase shipped to a location other than the address on my account?

Yes, you can have your purchase shipped to an address other than the one on your account. Here’s how you can have this done:

When having your purchase shipped to an alternative address, please note that:

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Will items be left without a signature?

All packages shipped by Kitco require a signature upon delivery. If you do not have a signature waiver on file with the courier company and you believe that your package was delivered without your signature having been obtained, call 1 877 775-4826 or 514 313-9999 immediately.

Kitco cannot be held responsible for any packages delivered to you if you have a signature waiver arrangement with UPS or FedEx.

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Who is liable should my package be lost or stolen while in transit?

Kitco fully insures all shipments. Our insurer is liable if anything should happen to your package while it is in transit. However, Kitco cannot accept responsibility if:

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What should I do if my shipment is missing items?

If you think that any items are missing from your shipment, please call 1 877 775-4826 or 514 313-9999 immediately. Please do not discard the packaging in which your purchase was shipped. If an investigation into your purchase shipment is opened, we may need images of the packaging for our records. We may also require a notarized letter from you that attests to what is missing from your shipment. Our customer service representative will explain what documents and photos are required when you call in to report the missing items.

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Can I pay for my purchase or pick it up at your retail store or at any other Kitco location? Is there any charge for this service?

Subject to the availability of inventory, you can request to pick up your purchase at our retail store in Canada or one of our locations in the Eastern United States. This pick-up facility is available only for purchases made over the phone. A fee of $70 may be charged for each pick-up. For further information about picking up or paying for a purchase in person or to make a pick-up appointment, call 1 877 775-4826 or 514 313-9999.

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How can I track my package?

Depending on the type of purchase you make, your tracking number will be posted on your account online and/or sent to you by email.

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