Your Kitco Account Number is a unique number with which we identify your account. When you sign into your account, a welcome message with your Account Number appears at the top of the account screen.
Yes, you can add a relative or friend to your account and provide them access to it. However, you will need to submit specific documents to do this. For further information, please call 1 877 775-4826 or 514 313-9999.
• For account balances or holdings under $500 CAD:
To change your residential address, phone number, or email, simply log into “My Kitco Account” and navigate to the "My Profile" tab. Your changes will be saved once you click “Submit”.
• For account balances or holdings over $500 CAD:
You can update your phone number and email online. For address changes, please call us at 1-877-775-4826 or 514-313-9999 for assistance.
You can view your account balances by signing into your account. In the "Order History" table, at the top right corner, the following two amounts will be displayed, sorted by currency:
- Balance of Cleared Funds, representing the total amount of money remaining in your account
- Amount Outstanding, representing any balance that may be due on your account
Sign into your account and click on a transaction number to see all details pertaining to that transaction.
Sign into your account and click on a transaction number to see all details pertaining to that transaction, including the courier and tracking number (shown as the registered number) for any shipment that has been dispatched to you.
No, funds held on account with Kitco do not accrue interest.
Call 1 877 775-4826 or 514 313-9999 to request a refund of all or part of any funds on your account. Depending on your country of residence (or the location of your principal place of business), you may choose any of the following payment options:
Mode of payment | U.S. and Canadian customers | Customers from other countries | Service fee |
Check sent by regular mail* | ✓ | × | None |
Check sent by courier* | ✓ | × | $30 |
USD or CAD bank wire sent to a bank in the USA or Canada | ✓ | ✓ | $40 |
USD or CAD bank wire sent to a bank outside the USA and Canada† | ✓ | ✓ | $60 |
GBP or EUR bank wire‡ | ✓ | ✓ | £50/€60 |
*Checks can only be sent for USD or CAD funds to US/Canadian residents.
†For USD or CAD bank wires sent to banks outside the USA and Canada, Kitco will pay all intermediary bank fees.
‡Funds in GBP or EUR can only be refunded by bank wire.
Confirm that you entered your username/email address and password correctly, exactly as you did when you created your account. Passwords are case-sensitive, so confirm that your Caps Lock key is not inadvertently turned on. If you still encounter issues with signing in, please call 1 877 775-4826 or 514 313-9999.
To reset your password, click on the top menu "Reset Password" link and follow the step-by-step instructions issued by the system. If you have forgotten both your username and password, please call 1 877 775-4826 or 514 313-9999 for assistance. For security reasons, we cannot provide any sign-in information by email.
Kitco has always employed a security method known as 'hashing' for all online store passwords. This technique transformed your password into a one-of-a-kind cryptogram. Once your password was converted into this code, it was irreversible, which meant your password stayed secure and private. This hash, not your actual password, is stored only for security purposes.
By default, Kitco does not send paper statements or invoices. Instead, we maintain a 24-month record of all your transactions online. You can easily view a printer-friendly summary of any transaction from this record by simply signing into your account.
