You can buy or sell any of our products over the telephone or online.
To buy or sell by telephone, call 1-877-775-4826 or 514-876-4202 (Monday to Friday, from 8.30 a.m. to 10.00 p.m. EST).
You can also buy and sell products online through our Precious Metals Store at any time — 24 hours a day, 7 days a week. If you are an individual customer (and not a business customer) you do not need to have an account prior to ordering. An account will be created for you automatically during the check-out process if you are a first-time customer.
There is no minimum amount of bullion that can be sold to Kitco online or over the phone.
To buy bullion from Kitco (online or over the phone), your total transaction value must be at least $2,500 (before any applicable taxes and fees are charged). The transaction value is calculated in your transaction currency if it is U.S. or Canadian dollars. If you are transacting in any other currency, the transaction value will be calculated in its U.S. dollar equivalent. Transactions that fall below this minimum threshold are not accepted.
You may combine an order for pool with your bullion order to make up the $2,500 minimum. Note however, that an administrative fee is applied to all purchase and sale transactions that involve pool (including the purchase or sale of pool in combination with physical precious metals). This fee is $14.99 for transactions conducted over the telephone and $8.98 for transactions conducted online. The administrative fee will be charged in your transaction currency if it is U.S. or Canadian dollars. If you are transacting in any other currency, the administrative fee will be charged in its U.S. dollar equivalent.
No, there is no minimum amount of pool that can be bought from or sold to Kitco. However, an administrative fee is applied to all purchase and sale transactions that involve pool (including the purchase or sale of pool in combination with physical precious metals). This fee is $14.99 for transactions conducted over the telephone or in person and $8.98 for transactions conducted online. The administrative fee will be charged in your transaction currency if it is U.S. or Canadian dollars. If you are transacting in any other currency, the administrative fee will be charged in its U.S. dollar equivalent.
An administrative fee is applied to all purchase and sale transactions that involve pool (including the purchase or sale of pool in combination with physical precious metals). This fee is $14.99 for transactions conducted over the telephone or in person and $8.98 for transactions conducted online. The administrative fee will be charged in your transaction currency if it is U.S. or Canadian dollars. If you are transacting in any other currency, the administrative fee will be charged in its U.S. dollar equivalent.
A price is locked in when you submit your purchase online or with one of our customer service representative by telephone. Depending on the value of your order, there are certain additional requirements for locking in your price. For details, see the question: When is a deposit of funds required? Do I need to pay to lock in a price? All prices on our website are real-time prices that fluctuate with the spot market price.
A transaction is completed once payment has been received, and, in the case of physical product, the consignment is shipped. When you make an online or phone transaction, an automated email is sent, prompting you to sign into your account. To confirm that your transaction has been accepted, sign into your account and refer to your transaction details. If your transaction does not show up on your account, call 1-877-775-4826.
Unless you reside (or unless your principal place of business is located) within the United States or Canada and the total value of your open transactions (including the current one just being made) is up to and including $20,000, a deposit of funds is required to lock the price in for all transactions. The price lock-in requirements depend on the country in which you reside or in which your principal place of business is located as follows.
Transactions by persons residing (or persons whose principal place of business is located) within the United States or Canada
| Total value of all open transactions* | Price lock-in requirements |
|---|---|
| Up to and including $20,000 | No deposit required, but a valid Visa or MasterCard credit card number** must be submitted |
| Over $20,000 and up to and including $100,000 | You are required to provide a valid Visa or MasterCard credit card number** and have 15% of the total value of all open transactions in cleared funds on your account or in Cleared Kitco Pool holding*** |
| Over $100,000 | You are required to provide a valid Visa or MasterCard credit card number** and have 25% of the total value of all open transactions in cleared funds on your account or in Cleared Kitco Pool holding*** |
Transactions by persons residing (or persons whose principal place of business is located) outside of the United States and Canada
| Total value of all open transactions* | Price lock-in requirements |
|---|---|
| Up to and including $100,000 | You are required to provide a valid Visa or MasterCard credit card number** and have 15% of the total value of all open transactions in cleared funds on your account or in Cleared Kitco Pool holding*** |
| Over $100,000 | You are required to provide a valid Visa or MasterCard credit card number** and have 25% of the total value of all open transactions in cleared funds on your account or in Cleared Kitco Pool holding*** |
* For the determination of collateral requirements, the value of all open (outstanding/incomplete) transactions is considered in addition to the value of the current transaction. Customer sale transactions of Kitco Pool are not included in open transactions. Open transaction values are considered in USD for U.S. dollar transactions and in USD equivalents for transactions in all other currencies, rounded up to the nearest $1000.
** A credit card is not an acceptable method of payment. Your credit card will only be used to lock in your price and, at Kitco’s discretion, to recoup any market loss charges and other fees that may become payable if you cancel your transaction.
*** Funds on account are considered cleared when there are no holds placed on the funds. A Cleared Kitco Pool holding is one that is fully paid for and against which no claims are outstanding.
For the purpose of determining collateral/price lock-in requirements, the value of all your open (outstanding/incomplete) transactions is considered in addition to the value of your current transaction. Note that customer sale transactions of Kitco Pool are not included in open transactions.
As an example, let’s assume you are buying precious metals worth $5,000.
Now, depending on where you reside (or where your principal place of business is located) and also on the value of your open transactions, your collateral/price lock-in requirements will be as follows:
| US/Canadian orders | International orders |
|---|---|
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* A credit card is not an acceptable method of payment. Your credit card will only be used to lock in your price and, at Kitco’s discretion, to recoup any market loss charges and other fees that may become payable if you cancel your transaction.
** Funds on account are considered cleared when there are no holds placed on the funds. A Cleared Kitco Pool holding is one that is fully paid for and against which no claims are outstanding.
Our website and online ordering system are fully compatible with Microsoft Internet Explorer, Mozilla Firefox and Apple Safari on Windows and Macintosh platforms. For the best possible online experience, use the latest version of the browser and any plug-ins, such as Flash. Should you encounter any errors, please contact us for further assistance.
Kitco’s pool account service represents the most cost-effective way to hold precious metals. To offset a part of the administrative costs we bear to offer this service, we have had to change our policy with respect to Kitco pool orders.
An administrative fee is now applied to all purchase and sale transactions that involve pool (including the purchase or sale of pool in combination with physical precious metals). This fee is $14.99 for transactions conducted over the telephone or in person and $8.98 for transactions conducted online. The administrative fee will be charged in your transaction currency if it is U.S. or Canadian dollars. If you are transacting in any other currency, the administrative fee will be charged in its U.S. dollar equivalent.
If you have any questions about this policy or if you need any clarifications, please call 1-877-775-4826.
For all purchase transactions (whether you are buying pool or physical precious metals), payments can only be made by bank wire or by cleared funds on your Kitco account*.
Payments made by bank wire must be initiated within one (1) Business Day of the booking of a transaction and must be received by Kitco no later than three (3) Business Days from the date on which a transaction is booked.
* Funds on account are considered cleared when there are no holds placed on the funds. If you have made a payment into your account by check and the check is still being held for clearance, the amount paid will not show up in your cleared funds on account. To ensure clearance, personal and business checks are subject to a holding period of ten (10) Business Days from the date of receipt, and all other checks, bank drafts and money orders are subject to a holding period of three (3) Business Days from the date of receipt.
No, a credit card cannot be used to pay for a transaction. However, you do need to provide us a valid Visa or Master Card number. We ask for your credit card number to lock in your price.
Yes, it is mandatory for you to enter your credit card number. We need a valid Visa or Master Card number to lock in your prices. Your credit card will not be charged for the amount of your purchase. Instead, you will be required to remit your payment to us within one (1) Business Day. However, we may charge your card if market loss repayments or other fees become payable and remain unpaid.
Kitco has put in place several security measures to protect your personal data. Only select employees (all of whom have undergone rigorous background checks) are granted access to customer information for the sole purpose of processing transactions.
If you are uncomfortable with giving us your credit card information online, you can transact over the telephone. For further information, call 1-877-775-4826.
Most international wire transfers pass through at least one intermediary bank. Intermediary bank fees are levied by these intermediary banks and not by the sender or recipient bank. If you specify the exact amount that should reach Kitco, your bank could advise you on how much more money you need to send to cover all the fees. Usually, an additional U.S. $25 should be enough to cover intermediary bank fees.
If you are paying us from the funds on your account, you do not need to send us any money. We will deduct the sum you owe us from the funds on your Kitco account.
If you are paying us by bank wire, the beneficiary should be Kitco Metals Inc. Detailed bank wire instructions (address, account number, etc.) will be available on the Transaction Processing page during the checkout process and in the confirmation email that you will receive when your transaction is booked.
| Within the United States or Canada |
International shipping (outside of US or Canada) |
Orders for 100 oz / 400 oz gold bars and orders worth over $75,000 | |
|---|---|---|---|
| Shipping | $30 | Minimum U.S. $135 See details below. |
An amount will be quoted on a case by case basis. Delivery can be made only to businesses, banks, or depository services. |
| Insurance | Gold/platinum/palladium/rhodium:
$4 per thousand dollars of value. Silver: $7.50 per thousand dollars of value. |
An amount will be quoted on a case by case basis. Delivery can be made only to businesses, banks, or depository services. | |
Shipping costs vary based on the destination of the package.
Within the United States and Canada
For orders shipped within the United States and Canada, a flat fee of $30 will be charged. Large transactions are shipped by armored courier at an additional charge.
International transactions
The minimum shipping cost for international transactions (those being shipped outside Canada and the USA) is U.S. $135. Shortly after you place your order, you will be informed of the total amount due including insurance.
VATs
Value Added Taxes are usually levied on precious metals imports by customs authorities in most countries. Kitco cannot be held responsible for levies due on your order. We therefore do not dispatch a package until we have a confirmation on file that you will assume responsibility for all such fees, duties and levies.
If you request delivery of physical precious metals to a location outside the United States and Canada, taxes and duties, including Value Added Taxes (VATs), may be applicable on the shipment, depending on the country of import. As per our Online Store Terms and Conditions, you assume full responsibility for paying any taxes or duties, including VATs. Kitco will not be held liable for any fees, taxes or duties levied by the competent authorities in your jurisdiction.
Kitco’s products are shipped by UPS and FedEx within Canada and the United States. Shipments generally arrive within four to five (4-5) Business Days from the time we have received cleared funds. If requested, we can ship by registered mail. All packages require a signature. For high-value items or those weighing over 1,000 oz, we can recommend an alternative method of shipment such as an armored vehicle.
Depending on its weight and value, your transaction may be shipped in more than one package and arrive on different days. If you are not home when the couriers attempt to deliver your package, they will leave a notice asking you to contact them to re-schedule the delivery or to arrange for you to pick up the package. When picking up your package, please carry valid photo identification. If you do not receive your package within seven (7) Business Days, please call 1-877-775-4826.Large orders (those worth more than $75,000) are shipped by armored car. Such shipments cost more than the usual $30 and can only be made to businesses, banks, or depository services and not to residential addresses or post boxes.
Yes, you can have an item shipped to any address, but you need to consider the following points.
Shipping to business/non-residential addresses
Kitco cannot be held responsible for any package delivered to a non-residential address and signed for by a third party. We strongly recommend that you do not have your package delivered to a business address.
Shipping to post office boxes
Orders shipped by U.S. Postal Service registered and insured mail or by Canada Post can be sent to a post office box. For all other shipping methods, you must specify a street address and the package must be signed for upon delivery.
All packages shipped by Kitco require a signature upon delivery. However, some people can have a signature waiver on file with either UPS or FedEx. If you have no such arrangement and you believe that your package was delivered without your signature having been obtained, please call us at 1-877-775-4826 immediately.
Kitco cannot be held responsible for any packages delivered to you if you have a signature waiver arrangement with UPS or FedEx.
Kitco fully insures all shipments. Our insurer is responsible if anything should happen to your package while it is in transit. However, Kitco cannot accept responsibility if you have a signature waiver on file with either UPS or FedEx; if you have your order delivered to a non-residential (or alternative) address; or if your package is signed for by a third party.
In the event that any items are missing from your shipment, please contact our Customer Service Call Centre immediately at 1-877-775-4826. Please do not throw out the packaging in which your transaction was shipped as in the event that an investigation is opened we may need images of the packaging for our records.
Yes, Kitco has multiple locations in the Eastern United States and Canada at which you can personally pick up your package. A fee of $70 may be charged for each pick-up .
To make a pick-up appointment or to find out more about picking up your order, call 1-877-775-4826.
To be picked up at our offices, orders must be placed over the phone. For further information about picking up or paying for an order in person, call 1-877-775-4826.
Note that certain charges may be applicable if you wish to pick up your order at our offices/depositories. For details, please refer to the question, “Do you have locations where I can pick up my package? Is there any charge for this service?”Your tracking number will be posted on your account online and will be sent to you automatically by email as soon as it becomes available. To track your package, follow the appropriate link from among the ones below:
If you wish to inquire about storage account options in the United States, Canada or Hong Kong, please call us at 1-877-775-4826.
Any transaction you submit to us constitutes a binding agreement between Kitco and you. For every cancelled transaction, an administrative fee of $50 will be charged. In addition, depending on how the market moves, you may or may not be required to reimburse Kitco for any market loss on your cancelled transaction.
If we incur a market loss (that is, if the price of the commodity you were purchasing falls below the price at which you agreed to purchase it), you will be charged the equivalent of the resultant decrease in the total value of your transaction.
In the event of a market gain (that is, if the price of the commodity you were purchasing rises above the price at which you agreed to purchase it) or in the event of there being no change in price from the time you make your transaction to the time it is cancelled, you will be charged only the $50 administrative fee for cancelling your order.
When you cancel a transaction, in addition to paying a $50 administrative fee, you may have to reimburse Kitco for any market loss we sustain as a result of the cancellation of your transaction. If there is a market gain or if there is no change in price from the time you make your transaction to the time it is cancelled, you will be charged only the $50 administrative fee. However, if we do sustain a market loss, you will be charged as illustrated by the following examples.
| Unit price of your transaction | Unit price at the time of cancellation | Quantity | Loss or gain (unit price difference multiplied by quantity) | Market loss repayment | |
|---|---|---|---|---|---|
| Example 1 | $1000.00 | $980.00 | 10 oz | ($980 - $1000) x 10 = -$200 | $200.00 |
| Example 2 | $1000.00 | $1050.00 | 10 oz | ($1050 - $1000) x 10 = +$500 | $0.00 |
If your transaction is cancelled at your request, the market loss will be calculated using the relevant Kitco live spot price that prevails at the time when you submit your cancellation request.
If your transaction is cancelled by Kitco due to non-payment, the market loss will be calculated using the last available price fixing published by the London Bullion Market Association (the London PM Fix) on the day that the payment deadline expires.
Any market loss repayment and administrative fees that you owe may be charged to your credit card. We will send you an email to notify you of the charge.
All payments being made to Kitco must be initiated within one (1) Business Day of a transaction being booked. Payments made by bank wire must be received by Kitco no later than three (3) Business Days from the date on which a transaction is booked.
If we do not receive your payment by this deadline, Kitco may deem your transaction to be cancelled and you may be liable for market loss repayments and other fees, as described in our Online Store Terms and Conditions.
If you expect your payment to be delayed, please call 1-877-775-4826 to have this fact noted on your account.
Any transaction you submit to us constitutes a binding agreement between Kitco and you. Transactions wherein you undertake to sell physical product to Kitco will be cancelled after ten (10) Business Days if we receive neither the product nor confirmation of its shipment.
For every cancelled transaction, an administrative fee of $50 will be charged. In addition, depending on how the market moves, you may or may not be required to reimburse Kitco for any market loss on your cancelled transaction.
In the event of a market gain (that is, if the price of the commodity you were selling falls below the price at which you agreed to sell it) or in the event of there being no change in price from the time you make your transaction to the time it is cancelled, you will be charged only the $50 administrative fee for cancelling your order.
If we incur a market loss (that is, if the price of the commodity you were selling rises above the price at which you agreed to sell it), you will be charged the equivalent of the resultant increase in the total value of your transaction.
When you cancel a transaction, in addition to paying a $50 administrative fee, you may have to reimburse Kitco for any market loss we sustain as a result of the cancellation of your sales transaction. If there is a market gain or if there is no change in price from the time you make your transaction to the time it is cancelled, you will be charged only the $50 administrative fee. If we do sustain a market loss, you will be charged as illustrated by the following examples.
| Unit price of your transaction | Unit price at the time of cancellation | Quantity | Loss or gain (unit price difference multiplied by quantity) | Market loss repayment | |
|---|---|---|---|---|---|
| Example 3 | $1000.00 | $950.00 | 10 oz | ($1000 - $950) x 10 = +$500 | $0.00 |
| Example 4 | $1000.00 | $1020.00 | 10 oz | ($1000 - $1020) x 10 = -$200 | $200.00 |
If your transaction is cancelled at your request, the market loss will be calculated using the relevant Kitco live spot price that prevails at the time when you submit your cancellation request.
If your transaction is cancelled by Kitco, the market loss will be calculated using the last available price fixing published by the London Bullion Market Association (the London PM Fix) on the day that the deadline for receiving your precious metals expires.
Any market loss repayment and administrative fees that you owe may be charged to your credit card. We will send you an email to notify you of the charge.
Kitco sells a wide variety of physical and custodial bullion products. Physical bullion products sold by Kitco include Canadian Gold Maples, American Gold Buffaloes, Canadian Silver Maples, Austrian Silver Philharmonics, American Platinum Eagles, 100 oz silver bars and 1 oz gold bars. For an exhaustive list of all our physical products, please see our Complete Bullion Product List.
Aside from physical products, we also sell unallocated custodial bullion products such as Kitco Pool and the new Royal Canadian Mint Prestige Accounts.
For information on the products that Kitco purchases, please see our Selling Bullion FAQ.
The spot price is the price at which a metal is trading on the open commodity market. It does not include the (usually high) costs of refining the raw, newly-mined metal and manufacturing coins and bars from it. This inherent fabrication cost is factored into the prices listed on our bullion product list.
Kitco does not charge sales tax for any U.S. transaction.
For Canadian transactions, we charge tax on:
* Kitco Signature Silver Rounds issued in or after 2011 are exempt from sales taxes in Canada.
Kitco only sells bullion coins (and bars) that are traded for the value of the precious metal they contain. Numismatic coins, on the other hand, derive their value from their condition, vintage, rarity, history and collectability. Such coins are typically sold by coin dealers rather than bullion dealers.
Kitco does not always sell mint-condition or proof coins. Our stock contains coins sold to us by individual customers as well as those we source directly from various national mints. While we do sell some new or uncirculated coins, we cannot guarantee that the coins you receive will be new. Because bullion coins’ value is based on the metal they contain, the condition of any coin does not affect its market value.
Kitco mostly sells circulated bullion coins and bars. We cannot guarantee the availability of a specific refiner, year or condition for any bar or coin we sell. However, if you indicate any preferences when you place your order, we will attempt to match them if we have the items you desire in stock.
We cannot guarantee that the bar you purchase will come with an assay certificate. This does not make the bar any less valuable as its precious metal content does not depend on the presence or absence of an assay certificate. Each bar is stamped with its manufacturing refiner’s hallmark which guarantees its purity and fineness. These hallmarks are accepted by precious metal bullion dealers around the world.
All our bullion bars are sourced from suppliers who meet the stringent criteria for inclusion on industry-standard Good Delivery lists, links to which are listed below.
GoldKitco often has items in stock that are not listed on our website. To enquire about items such as different ounce size bars and bullion coins from Australia and China, please contact our customer service call centre at 1-877-775-4826.
To exchange your pool ounces for physical products, call 1-877-775-4826. Note that you will be charged fabrication, shipping and insurance costs when you exchange pool holdings for physical products.
Pool Accounts, or unallocated accounts, are precious metal deposits in which the customer does not have the title to specific (allocated) bars or coins. Pool account holders own a share of a pool of precious metals held by Kitco on their behalf. In exchange for their pool holding, pool holders are entitled to request and receive physical bullion in the form of any type of bar or coin normally carried by Kitco, upon the payment of the applicable fabrication charges, shipping, and insurance fees.
Pool may consist of precious metals in any form whatsoever, including but not limited to bars, coins, and scrap metal. Precious metal deposits which form pool holdings are specifically identified and physically separate at all times from precious metal deposits belonging to Kitco. They are not part of Kitco’s assets. These precious metal deposits, while not segregated by individual ownership, belong entirely to Kitco’s customers who are pool holders and are available to these customers at any time. Pool is stored by Kitco in secured depositories in various locations.
Kitco Pool may consist of precious metals in any form whatsoever, including but not limited to bars, coins, and scrap metal. The physical precious metals are stored by Kitco in secured depositories in various locations and are insured under specific insurance policies provided by each secured depository against loss, damage and destruction.
Fabrication fees represent the costs associated with manufacturing physical bullion items. When you buy Kitco Pool, fabrication fees are not levied, since the holdings are purchased as unallocated units. Fabrication fees are only levied (along with shipping and insurance charges) when you convert your pool holdings into physical items.
No, you cannot request to have pool holdings in specific products. However, you can opt to convert your pool holdings into any specific product of your choice normally carried by Kitco, upon the payment of applicable fabrication, shipping and insurance charges.
No, there is no minimum amount of pool that can be bought from or sold to Kitco. However, an administrative fee is applied to all purchase and sale transactions that involve pool (including the purchase or sale of pool in combination with physical precious metals). This fee is $14.99 for transactions conducted over the telephone or in person and $8.98 for transactions conducted online. The administrative fee will be charged in your transaction currency if it is U.S. or Canadian dollars. If you are transacting in any other currency, the administrative fee will be charged in its U.S. dollar equivalent.
If a portion of your pool holding is being used as collateral for any transaction, it will be withheld until Kitco receives the full payment for anything you buy or until we physically receive any metal that you undertake to sell. If you cancel your order and, as a result, owe Kitco any recompense for market loss, we may set off the sums owed against the cleared funds on your Kitco account.
If all or part of the Kitco Pool that you are selling is already held as collateral for an outstanding order, you can:
Whichever option you choose, the withholding of your pool deposit and/or the funds on your account will cease as soon as Kitco is paid in full or receives the metal you agree to sell for the transaction for which the collateral was being held.
| Example transaction |
|---|
| For example, you may submit a transaction worth $200,000 and use $50,000 in Cleared Kitco Pool to lock your purchase price. If you then wish to sell this pool holding before Kitco receives payment for the transaction, you may do so only if you maintain at least $50,000 in cleared funds in your account or Cleared Kitco Pool until payment/shipment is received by Kitco for your initial transaction. To do so, you may sell your Kitco Pool and leave the funds in your Kitco account. |